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Privacy Policy

Koofel respects the privacy of your personal information that is in our care. Personal information means information that identifies you as an individual or from which your identity can be reasonably ascertained.

This Privacy Policy relates to personal information we collect and handle about you as our customers, visitors to our website, apps, social media and other digital services and members of the public. By visiting, you are accepting and consenting to the practices described in this Privacy Policy and our Terms of Service

What personal information do we collect and hold?

The personal information we collect and hold is what is reasonably necessary for our business functions and activities. This information includes your name, date of birth, email address, phone numbers, shipping address and credit/debit card billing address(es).

You are not obligated to provide any information requested by us. However, if you withhold requested information, we may be unable to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

How do we collect and hold personal information?

We collect personal information about you in several ways, including when you register with us, you communicate with us online or via telephone or you take part in our promotions, competitions, testimonials, surveys and focus groups. We may also collect personal information from third parties including public sources and information service providers.

The personal information we hold is generally stored in computer systems and/or in hard copy form and we take measures to protect the security of this information.

Why do we collect, hold, use and disclose personal information?

We will provide you with access to personal information we hold about you (except in limited circumstances recognised by law). If you wish to access or correct any of your personal information or have any feedback or concerns about privacy, please contact us via the details below:

Privacy Officer


Phone: 1300 566 335

Before we provide you with access to your personal information we may require some proof of identity. We may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.

Third Party Sites

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link. Koofel is not responsible for any personal information you submit to third parties via our website. You must read the Privacy Policy of third party sites before submitting your details.