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Terms and Conditions

As a condition of using this Site, you agree to comply with and be subject to all of the following terms and conditions (T&Cs) of use.

We may modify the T&Cs from time to time. If you do not agree to any change to the T&Cs then you must immediately stop using the Site.

REGISTRATION

To use some of the services or features on this Site you first need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of this information change, you should immediately sign into your account and update your information so that we can successfully provide our services to you.

You agree that you will only register one account as a user. If you register more than one account, then the additional accounts will be closed and any credits attached to those accounts will be cancelled.

ORDERING

All prices are shown in Australian dollars and are inclusive of GST.

Koofel supports the responsible service of alcohol. Our Liquor Licence number is LIQ36140298. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. 

When placing an order with Koofel via the Site or via telephone with our Customer Service Team, you confirm that all the details you have provided in completing the order are true and correct. It is a condition of purchase that you confirm that you are 18 years of age or over, or your order cannot be processed.

You agree that you cannot change or cancel an order after it has been placed. If you wish to change or cancel your order please contact our Customer Service Team as soon as possible on 1300 566 335.

All orders are subject to acceptance and availability. From time to time we may be waiting for additional stock from our suppliers. Should this occur, we shall seek to notify you of the expected delivery date and you will be given the option to refund your purchase or wait for the stock to become available. Therefore, please ensure that your contact details are correct.

Mixed boxes will usually contain the items displayed on the Site. However, we reserve the right to alter the contents of any mixed box.

We reserve the right not to accept your order or cancel your order if:

  • authorisation for payment could not be obtained;
  • any of the ordered products are not available;
  • there was any error in the description of any ordered products or their price as advertised by us; or
  • your order is in breach of these or any other relevant T&Cs or is contrary to a person's rights or to any law.

We may refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

PAYMENT

Payment can be made by Visa, MasterCard, American Express cards and any other methods that may be advertised on the Site from time to time. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it.

DELIVERY

You agree that the address to which we may deliver is the address you gave for delivery as part of your order or any other address we may subsequently agree to accept as the delivery address.

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. A person over the age of 18 years must be present to accept the delivery and may be required to present appropriate identification.

If no one is present at the time of delivery, the delivery company will leave the order at your local post office. To collect your order, you will need to provide proof that you are 18 years of age or over.

RETURNS, EXCHANGES & REFUNDS

If you're unhappy with anything you've purchased, please contact us within 90 days of your purchase to arrange a return. Once we receive the returned goods, we will issue a full refund of the returned goods, excluding the original shipping costs. 

Prior to returning your order, you need to contact us at info@koofel.com

COMPETITIONS

By entering the prize draw, entrants agree to accept and be bound by Koofel’s Terms and Conditions.  

    1. Entrants must be at least 18 years of age to participate and an Australian resident.
    2. The prize draw is not open to employees or family members of Koofel.
    3. Koofel reserves the right to seek verification of eligibility to enter and receive a prize and to disqualify any entry that is not in accordance with these Terms and Conditions.
    4. Winners will be notified by email to make necessary arrangements to claim the prize. If the winner has mis-entered his/her email or is otherwise untraceable within 60 days, an alternative winner will be drawn from all eligible entrants who were not selected as winners before the closing date of the competition.
    5. Prizes are to be processed through Koofel’s website www.koofel.com. Prizes are not redeemable for cash, are non-transferable, not for re-sale, non-refundable, and non-changeable. 
    6. Prizes will be delivered within Australia only.
    7. Each entrant consents to the collection of his/her personal data for the purposes of managing and administering the prize draw, and for future marketing and promotional purposes, in accordance with Koofel’s Privacy Policy.

SITE CONTENT

The materials (including all software) and services at this site are provided "as is" without warranties of any kind, including warranties or merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Koofel's obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements.

Koofel does not warrant the accuracy and completeness of the materials, information or services at this Site. The materials, information and services at this Site may be out of date, and Koofel makes no commitment to update them.

Koofel may make changes to the materials, information and services at this Site, or to the products and services described in them, at any time without notice.

LIABILITY

To the fullest extent permitted by law and without limiting any rights available under the Australian Consumer Law: (1) all conditions and warranties concerning the Site and the Content (whether as to quality, outcome, fitness, care, skill or otherwise) expressed or implied by statute, common law, equity, trade, custom or usage or otherwise are expressly excluded; (2) in no event will Koofel (or Koofel’s officers, employees, agents, contractors, licensors, suppliers, or any other third parties mentioned on the Site) be liable for any loss, costs or damages (including, without limitation, economic or consequential loss, lost profits or special damages) resulting from your use of or inability to use the Site or the Content; (3) We are not liable to you or to any third party for any personal injury, including death, caused by access to, use or misuse of the Site, the Content or the Services; (4) any claims arising in connection with your use of the Site, the Content or the Services must be brought within one (1) year of the date of the event giving rise to such action occurred.